Request a ride
Submit a new transportation request or service inquiry. Include the student, schedule, and pickup and drop-off details so we can respond quickly.
Families & Guardians
Get to the right action, fast
Whether you are a parent, guardian, school staff member, or vendor partner, this page points you to the right next step. If you are not sure where to start, call dispatch and we will help.
Cancel transportation
Let us know when a student will not need a scheduled ride. Early notice helps us keep routes running on time for everyone.
Report an incident
Report a transportation concern, student incident, or safety issue. Every report is documented and reviewed.
Contact ITC Transit
For same-day questions or anything time-sensitive, call 651-214-6171 or email info@itctransit.com.
For immediate danger or medical emergencies, call 911 first.
What to expect
What to expect from ITC Transit
Consistent routines
Students do best with predictable transportation. We aim for consistent drivers, consistent timing, and consistent pickup and drop-off procedures.
Respectful student support
Our drivers are expected to treat every student with patience and respect, and to follow the guidance provided by schools and families.
Clear communication
If a route is delayed or a schedule changes, dispatch communicates with the school, vendor, or family contact on file.
Family FAQ
Common questions from families
How do I request transportation?
Use the Request Ride form on this website to submit a transportation request. Include the student, schedule, and pickup and drop-off details, and our team will follow up.
How do I cancel a ride?
Use the Cancel Ride form to notify ITC Transit of a cancellation. Please submit cancellations as early as possible so routes stay on time for everyone.
Who do I contact for urgent same-day updates?
Call dispatch directly at 651-214-6171 for anything urgent or same-day. Dispatch is available Monday–Friday, 6:00 AM–6:00 PM. For immediate danger or medical emergencies, call 911 first.
Not sure where to start?
Call dispatch and we will point you in the right direction — or send a message through the contact page.